Jan 31, 2018 - I did the update now I cannot connect to my gmail via Outlook. Upgrade yesterday, Outlook 2016 for MAC is unable to access Google Mail. Oct 17, 2006 - Use this checklist to fix the 5 most common email sending. If DNS is not working, you will not be able to resolve the domain name. In MS Outlook, you may need to select “This server requires a secure connection.
Hi CaesarPan,
Thanks for your post. According to your description, you are unable to send emails successfully by your Gmail account on the Outlook 2016 for Mac. As it works well in mail web client and the issue doesn’t occur to other Office 365 accounts added in the Outlook 2016 for Mac client, it might be related to the configuration of your Gmail account in Outlook 2016 for client. In this case, we suggest you double-check the configuration of your Gmail account (click Tools > Accounts). Besides, we suggest you create a new profile to give it shot. To avoid the data loss, please back up your data and do not delete the original profile. Meanwhile, we suggest you set up Microsoft AutoUpdate to keep the Outlook 2016 for Mac client be up-to-date with the latest security fixes and improvements.
If the issue persists, you can contact our Outlook for mac experts for getting targeted help by clicking Contact Support feature on the Help menu where linked to a dedicated support channel for Outlook for Mac issues. Your time and understanding are highly appreciated.
Regards,
Jay
Thanks for your post. According to your description, you are unable to send emails successfully by your Gmail account on the Outlook 2016 for Mac. As it works well in mail web client and the issue doesn’t occur to other Office 365 accounts added in the Outlook 2016 for Mac client, it might be related to the configuration of your Gmail account in Outlook 2016 for client. In this case, we suggest you double-check the configuration of your Gmail account (click Tools > Accounts). Besides, we suggest you create a new profile to give it shot. To avoid the data loss, please back up your data and do not delete the original profile. Meanwhile, we suggest you set up Microsoft AutoUpdate to keep the Outlook 2016 for Mac client be up-to-date with the latest security fixes and improvements.
If the issue persists, you can contact our Outlook for mac experts for getting targeted help by clicking Contact Support feature on the Help menu where linked to a dedicated support channel for Outlook for Mac issues. Your time and understanding are highly appreciated.
Regards,
Jay
Specs: Microsoft Outlook for Mac Version 15.4, office 365 subscription
MacBook pro laptop, newly wiped and running macOA High Sierra version 10.13.1
ISP provider: Charter (now Spectrum)
![2016 2016](/uploads/1/2/5/1/125163980/982494317.png)
I can receive emails just fine. When I go to send a simple test email, it says 'connecting securely to mobile.charter.net' and always then comes back with the error message 'Connection to the server failed or was dropped'.
I worked for 45 minutes yesterday with an Outlook support person, whom I gave control of my laptop to. In the end, she told me to go back to my ISP (Spectrum). Since I can send and receive emails from spectrum.net, they said it is not their problem.
We tried:
-overriding the default outgoing server port: making it 587, 25 or leaving it as 465
-changing my password for the mail account
-under 'more options': Authentication 1) use incoming server information or 2)User name and pw (and yes, full email address here)
We can get Outlook 2016 to use my gmail account succesfully.
I can connect on my iPhone using the same incoming/outgoing mail service (mobile.charter.net) and I can send and receive messages from there.
I cannot set up Apple Mail on this same laptop (I get to the screen 'Add a Mail Account', click Sign In and it hangs there). I can setup Thunderbird on this laptop.
![Outlook 2016 For Mac Cant Send Email Google Outlook 2016 For Mac Cant Send Email Google](/uploads/1/2/5/1/125163980/120661055.png)
I have an old Mac laptop running Outlook 2011 and connecting to Charter's old POP server- mail.charter.net- that is still working, but will not work now.
Grateful for any help!